These General Conditions of Sale (GCS) govern all sales of medical equipment made on the site santedirect.com by the company DT2 HEALTH.

The Santé Direct website is operated by:

• Company name : DT2 HEALTH
• Head office : 221 RUE MARYSE BASTIE, 34170 CASTELNAU-LE-LEZ
• SIREN : 501 575 401
• SIRET : 501 575 401 00036
• Intracommunity VAT : FR38501575401
• Share capital : 10 950,00 €
• Manager : Didier TROISE
• Creation date : December 27, 2007

These T&Cs apply to all sales concluded on the Santé Direct website with:

• Individual customers (consumers)
• Professional customers (craftsmen, companies, local authorities)

Important information: Validation of the order implies unreserved acceptance of these terms and conditions. The customer declares that he/she has read and accepted these terms and conditions before placing the order.

3.1 Product description

Santé Direct offers medical equipment and accessories for sale. The essential product characteristics are presented on each product sheet.

3.2 Photographs and descriptions

The photographs and descriptions of the products are as accurate as possible but cannot guarantee perfect similarity. Minor differences cannot be considered as misleading advertising.

3.3 Availability

Our product offers are subject to availability. In the event of unavailability, the customer will be informed as soon as possible.

4.1 Displayed prices

4.2 Price changes

Santé Direct reserves the right to change its prices at any time. Products will be billed based on the prices in effect at the time the order is validated.

4.3 Professional prices

Professionals can benefit from preferential rates on request. These prices are shown before and after tax, depending on the customer's profile.

5.1 Ordering process

1. Select products and add to basket
2. Basket and quantity validation
3. Customer identification or account creation
4. Choice of delivery address
5. Select delivery method
6. Acceptance of T&Cs
7. Secure payment by credit card
8. Order confirmation

5.2 Order validation

5.3 Modification or cancellation

Any modification or cancellation of an order must be notified as soon as possible by email. If the order is already in preparation, the modification may not be possible.

6.1 Method of payment

6.2 Payment security

Payments are completely secure. Bank details are encrypted and transmitted directly to our PCI DSS-certified payment service provider. No banking data is stored on our servers.

6.3 Invoice

An invoice is automatically generated and sent by email after payment validation. It is also available in the customer area.

7.1 Delivery area

Santé Direct delivers to mainland France and Corsica. For deliveries outside these areas, please contact us.

7.2 Delivery charges

7.3 Delivery times

7.4 Receipt of order

8.1 Time limit

In accordance with the French Consumer Code, the customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to justify his decision or pay any penalties.

8.2 Terms and conditions

8.3 Exclusions

The right of withdrawal does not apply to custom-made products, specific spare parts ordered on request, and products unsealed for reasons of hygiene or health protection.

9.1 Legal warranty of conformity

All our products are covered by a 2-year legal guarantee of conformity from the date of delivery (articles L217-4 et seq. of the French Consumer Code).

9.2 Warranty against hidden defects

Products are also covered by the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

9.3 Commercial warranty

Certain products may benefit from an additional manufacturer's warranty. Conditions are specified on the product sheet and in the documentation supplied.

Santé Direct cannot be held liable in the following cases:

• Non-compliance with the laws of the country of delivery
• Incorrect use or installation
• Internet network failure
• Force majeure

Santé Direct is committed to protecting your personal data in accordance with the GDPR. For more information on the processing of your data, see our Privacy Policy.

13.1 Complaints

In the event of a complaint, the customer may contact our customer service department.

13.2 Mediation

13.3 Jurisdiction

Failing amicable resolution, disputes will be referred to the competent courts.

These terms and conditions are governed by French law. In the event of translation, the French version shall prevail.

Do you have a question about our terms and conditions?

Our customer service is at your disposal