📦 Ordering
🚚 Delivery
💳 Payment
🏥 Products
️ Returns
🛡️ Warranty

How to order from Santé Direct?

It's so easy! Browse our catalog, add the products you want to the shopping cart, create your account or log in, enter your delivery address and proceed to secure payment by credit card. You'll immediately receive a confirmation email.

Can I change or cancel my order?

Yes, as long as your order is not yet being prepared. Contact us immediately by email at contact@santedirect.com, providing your order number. We will do our best to fulfill your request.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking number. You can track your package in real time on the carrier's website (DHL Express or private carrier depending on your order).

Do you offer quotes for professionals?

Absolutely! For large orders or specific needs (medical practices, healthcare facilities), contact us at contact@santedirect.com. We will prepare a personalized quote with preferential rates for professionals.

What are your delivery times?

Standard lead times are:
• 48 hours with DHL Express for small packages
• 3 to 5 working days for larger orders
These delivery times apply from the moment your order is validated.

Is delivery really free?

Which countries do you deliver to?

We deliver to 45 European countries, including the entire European Union, the UK, Switzerland, Norway and many more. Visit our Delivery for the full list.

How does delivery work for bulky medical equipment?

For heavy or bulky medical equipment, delivery is handled by a specialized carrier. You will be contacted to arrange a delivery time. The carrier delivers to your doorstep (ground floor).

What payment methods do you accept?

We only accept payment by credit card (Visa, Mastercard, Carte Bleue). This choice enables us to guarantee secure 100% transactions and rapid processing of your order.

Is my payment secure?

Do you offer payment in instalments?

We currently do not offer this option. The full amount will be charged at checkout. For healthcare professionals with specific needs, please contact us to discuss tailored solutions.

How to choose the right medical equipment?

Each product sheet contains detailed information on technical specifications and recommended uses. Healthcare professionals can contact us for personalized advice tailored to your specific needs.

Are your products certified?

Yes, all our medical equipment is CE certified and complies with current European standards. We only work with manufacturers recognized for their reliability and product quality.

Are accessories included?

Each product comes with all the accessories listed in its product sheet (user manuals, certificates, basic accessories). Additional consumables and accessories are available as options.

Can I return my medical equipment?

Yes, you have 14 days after receipt to exercise your right of withdrawal. The product must be new, complete, in its original packaging, and unused. Please note: some products cannot be returned for hygiene reasons.

Who pays for returns?

You are responsible for return shipping costs. We can provide you with a prepaid return label with our negotiated rates - the amount will be deducted from your refund. Visit our Returns for more details.

How quickly will I be reimbursed?

We will issue a refund within 3 to 7 working days of receipt and verification of the returned product. Refunds will be made to the same method of payment used at the time of purchase.

What guarantee applies to my purchases?

All our products benefit from a minimum two-year legal guarantee of conformity. Many manufacturers offer additional commercial warranties. Details are specified on each product sheet.

How do I activate the warranty?

Contact us at contact@santedirect.com with your order number, a description of the problem, and photos if necessary. Our technical team will guide you through the support process.

Do you offer after-sales service?

Yes, our after-sales service team is available to assist you. We also work with a network of certified technicians for on-site interventions if necessary.

Can't find your answer?

Our team is here to help you

Contact us

📧 contact@santedirect.com