At Health Direct, we strive to provide you with the best possible shopping experience. However, if the medical equipment you ordered does not meet your expectations, we offer a simple and efficient return procedure.

Withdrawal period

14 days to exercise your right of withdrawal, from the date of receipt of your order. This period applies to both private and business customers.

If the medical equipment does not suit you, Santé Direct grants you a 14-day cooling-off period to return, at your expense, the products that do not suit you. This period begins on the date you receive the goods.

Application conditions


This right of withdrawal applies :

  • Only if the product is in perfect resaleable condition (complete, unused, undamaged).
  • Sale or clearance products


This right of withdrawal does not apply:

  • To customized products
  • Specific spare parts
  • Refurbished products
  • In the event of payment of the order by leasing or financing (irrevocable nature of the financing)

Withdrawal and refund


Important: It is imperative to notify our customer service department of your return. Any product received without prior notification will be refused.

How do I request a return?

1

Log in to your customer account

Access your personal space on our website.

2

Go to the "Your orders" section

Locate the order to be returned.

3

Click on "Return the product

Select the button next to the item concerned.

4

Follow the step-by-step instructions

Fill in the return form and confirm your request.

Repayment terms

  • Santé Direct undertakes to reimburse you for returned products within 3 to 7 working days from receipt and inspection of products.
  • Refunds will be made by the original method of payment or by voucher.
  • Important information: Return shipping costs will be deducted from the refund amount. Initial delivery charges will not be refunded.

Product returns

Return time

You must return the products to us no later than 14 days after you have informed us of your decision to cancel.

Return conditions

Upon return, we ask you to :

  • Pack your product in its original packaging, together with all accessories, remote controls and operating instructions.
  • Over-wrap the original packaging to protect it from damage in transit.
  • Please enclose a copy of the invoice.
  • Return the product to the address we will give you, declaring its value.

🎯 Santé Direct return label service

To make your life easier, we'll prepare your return label at special, negotiated rates!

  • We take care of everything: Once your request has been validated, we will send you a prepaid return label.
  • Low rates : Take advantage of our negotiated rates with carriers
  • Simplicity: Stick on the label and drop off your parcel at the relay point
  • Cost : Return shipping costs will be automatically deducted from your refund.


Option 1: Santé Direct Label Service (Recommended)

✅ We prepare your label with our negotiated rates. Simple and economical!


Option 2: Shipment by you

⚠️ You arrange shipment with the carrier of your choice, but you take responsibility for the transport.

Responsibilities according to chosen option

If you choose our label service :

  • Santé Direct assumes responsibility for transport
  • Insurance included according to declared value
  • Automatic parcel tracking

If you ship by your own means :

  • You must declare the value of the product according to the purchase invoice.
  • You must take out appropriate insurance
  • In the event of loss or damage, you will only be compensated up to the legal maximum (32 euros per kilo).

Product status

This right of withdrawal can only be exercised if the product is in perfect condition for resale, i.e. :

  • Complete with all accessories, remote controls, manuals, etc.
  • It has never been used
  • It is not damaged

Even brief or partial use prevents the product from being taken back.

Need help?

Our customer service is at your disposal if you have any questions about the returns procedure. Please do not hesitate to contact us by email : contact@santedirect.com

Last update: 01/07/2025