Protecting your personal data is an absolute priority for us. Health DirectThis privacy policy explains in detail how we collect, use, store and protect your information when you use our website santedirect.com and our services.

1. Who are we?

Santé Direct is the trade name of the e-commerce site operated by:

DT2 HEALTH

221 RUE MARYSE BASTIE

34170 CASTELNAU-LE-LEZ – FRANCE

SIREN: 501 575 401

Email : contact@santedirect.com

2. What data do we collect?

2.1 Information you provide directly to us

📝 When creating an account

  • First and last name
  • Email address
  • Password (encrypted)
  • Telephone number (optional)

🛒 When placing an order

  • Complete delivery address
  • Billing address
  • Payment information (processed by our secure service provider)
  • Purchasing history
  • Delivery preferences

💬 During your interactions

  • Messages via the contact form
  • Product reviews and comments
  • Customer service requests
  • Participation in surveys (optional)

2.2 Automatically collected data

🔧 Technical data

  • IP address
  • Browser type and version
  • Operating system
  • Visited pages and visit duration
  • Source of traffic (how you arrived on our site)
  • Cookie data (see our cookie policy)

3. How do we use your data?

🚚 Order processing

Manage your purchases, prepare and ship your orders, keep you informed of delivery status

👤 Account management

Create and maintain your customer area, save your preferences and history

📧 Communication

Send order confirmations, answer your questions, inform you of promotions (with your consent)

📊 Continuous improvement

Analyze site usage to improve your experience and our services

🔒 Safety

Prevent fraud, secure transactions and protect our users

⚖️ Legal obligations

Meeting our accounting, tax and regulatory obligations

4. Legal basis for processing

Purpose Legal basis
Order processing Contract performance
Customer account management Contract performance
Direct marketing Consent
Site improvement Legitimate interest
Fraud prevention Legitimate interest
Bookkeeping Legal obligation

5. With whom do we share your data?


We NEVER sell your personal data to third parties.

We share your data only with :

📦 Logistics providers

Carriers for delivery of your orders (name, address, telephone)

💳 Payment providers

PCI DSS-certified secure payment services (encrypted bank data)

📧 Emailing services

Platforms for sending transactional emails and newsletters (with consent)

🏛️ Competent authorities

If required by law or court order

6. How long do we keep your data?

We keep your data only for as long as is necessary for the purposes for which it was collected.

  • Customer account data : 3 years after your last activity
  • Ordering information : 10 years (accounting and tax obligations)
  • Prospecting data : 3 years after last contact
  • Cookies : Maximum 13 months
  • Connection logs : 1 year
  • Payment details : Transaction time (not stored)

7. How do we protect your data?

SSL/TLS encryption

All data is encrypted during transmission

Restricted access

Only authorized personnel have access to your data

Regular audits

Safety tests and constant updates

Additional measures : Staff training, advanced firewalls, intrusion detection, secure backups, strong authentication for administrative access.

8. Your rights concerning your data

In accordance with the RGPD, you have the following rights:

✅ Right of access

Request a copy of all the data we hold on you

✏️ Right of rectification

Correct inaccurate or incomplete data

🗑️ Right to erasure

Request the deletion of your data (unless required by law)

⏸️ Right to limitation

Temporarily limit the processing of your data

📤 Right to portability

Receive your data in a usable format

🚫 Right to object

Oppose certain processing operations (e.g. marketing)

To exercise your rights, please contact us:

📧 contact@santedirect.com

9. Use of cookies

Our site uses cookies to enhance your experience. Types of cookies used :

🔧 Essential cookies

Necessary for site operation (shopping cart, connection)

📊 Analytical cookies

To understand how you use our site

🎯 Marketing cookies

To provide you with relevant offers (with your consent)

You can manage your cookie preferences at any time via your browser settings or our cookie management banner.

10. Protection of minors

Our site is intended for people aged 18 and over. We do not knowingly collect personal data from minors. If you are a parent and discover that your child has provided us with personal data, please contact us.

11. Data transfer

Your data is stored on servers located in the European Union. If a transfer outside the EU is necessary (e.g. for cloud services), we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).

12. Changes to this policy

We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by email or via a notice on our site.

Questions about your data?

Our Data Protection Officer is at your service

Contact DPO :

📧 contact@santedirect.com
Subject: Data protection

You can also file a complaint with CNIL
www.cnil.fr

Last update: July 8, 2025
© 2025 Santé Direct – DT2 SANTE – All rights reserved